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Relevant to your customer: successfully innovating with design thinking
"We've been in the business for years, by now we know what the customer wants." A common statement that is true and false: through experience you do indeed gain a lot of knowledge but at the same time you and your organization run the risk of getting stuck in the (provisional) success. To seize all opportunities, it is important that you know the underlying needs of your customers and that you use this knowledge to keep innovating.
(This webinar is in Dutch.)
Age diversity in the workplace: dos and don'ts
When it comes to diversity & inclusion in the workplace, age is becoming increasingly important, especially given the ageing population in the Western world. Research has already demonstrated that organizations with widely varying age groups are at risk of age polarization, leading to ‘us-vs-them’ thinking, communication problems or conflicts. So, organizations where the balance between age groups is lost would do well to strive for a better age spread. Or not? In this blog, we give you 3 dos and don'ts.
Change management, the Change Manager as Sherpa
Major organizational change sometimes feels like climbing Mount Everest. The challenges of getting from basecamp to the summit are great and some dangerous pitfalls lurk. That's why even practiced mountaineers are guided by sherpas who know the route well and know how to deftly avoid the pitfalls. Are you such a sherpa for your organization?
(This webinar is in Dutch.)
Master Class Airline Management & Strategy
Learn how to formulate and implement an effective airline strategy. This course will both reinforce you as a strategically thinking manager and sharpen your skills to formulate, dissect and structure your organization’s and competitors’ strategies.